{"id":11,"date":"2025-10-19T18:57:34","date_gmt":"2025-10-19T18:57:34","guid":{"rendered":"https:\/\/nestie.com\/en-ca\/?page_id=11"},"modified":"2026-01-11T13:09:35","modified_gmt":"2026-01-11T18:09:35","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.nestie.com\/en-ca\/refund_returns\/","title":{"rendered":"Refund and Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-bf4fe42 e-flex e-con-boxed e-con e-parent\" data-id=\"bf4fe42\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"wd-sticky-container-lg elementor-element elementor-element-2cf56fb e-con-full wd-col-offcanvas-md-sm wd-col-offcanvas-sm e-flex wd-alignment-left e-con e-child\" data-id=\"2cf56fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92b34e0 elementor-widget elementor-widget-wd_mega_menu\" data-id=\"92b34e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_mega_menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-menu widget_nav_mega_menu wd-nav-wrapper\">\n\t\t\t\t\t\t<ul id=\"menu-side-menu-policy-pages\" class=\"menu wd-nav wd-nav-vertical wd-design-simple wd-gap-l\"><li id=\"menu-item-10688\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10688 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/www.nestie.com\/en-ca\/shipping-policy\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Shipping Policy<\/span><\/a><\/li>\n<li id=\"menu-item-10686\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10686 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/www.nestie.com\/en-ca\/refund_returns\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Refund and Returns<\/span><\/a><\/li>\n<li id=\"menu-item-10693\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10693 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/www.nestie.com\/en-ca\/payment-methods\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Payment Methods<\/span><\/a><\/li>\n<li id=\"menu-item-10689\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10689 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/www.nestie.com\/en-ca\/term-conditions\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Term &amp; Conditions<\/span><\/a><\/li>\n<li id=\"menu-item-10685\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy menu-item-10685 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/www.nestie.com\/en-ca\/privacy-policy\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Privacy Policy<\/span><\/a><\/li>\n<li id=\"menu-item-10683\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10683 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/www.nestie.com\/en-ca\/cookie-policy\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Cookie Policy<\/span><\/a><\/li>\n<li id=\"menu-item-10687\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10687 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/www.nestie.com\/en-ca\/safety-recall\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Safety &amp; Recall<\/span><\/a><\/li>\n<li id=\"menu-item-10682\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10682 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/www.nestie.com\/en-ca\/accessibility\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Accessibility<\/span><\/a><\/li>\n<li id=\"menu-item-10684\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10684 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/www.nestie.com\/en-ca\/disclaimer\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Disclaimer<\/span><\/a><\/li>\n<\/ul>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-217aab3 e-con-full e-flex e-con e-child\" data-id=\"217aab3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9453c44 e-con-full e-flex e-con e-child\" data-id=\"9453c44\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80d1d06 elementor-hidden-desktop elementor-widget elementor-widget-wd_builder_off_canvas_column_btn\" data-id=\"80d1d06\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;sticky&quot;:&quot;yes&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"wd_builder_off_canvas_column_btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-off-canvas-btn wd-action-btn wd-style-text wd-burger-icon\">\n\t\t\t<a href=\"#\" rel=\"nofollow\" aria-label=\"Show sidebar\">\n\t\t\t\t<span class=\"wd-action-icon\">\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<span class=\"wd-action-text\" aria-hidden=\"true\">\n\t\t\t\t\tShow sidebar\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-sidebar-opener wd-show-on-scroll wd-action-btn wd-style-icon wd-burger-icon\">\n\t\t\t\t<a href=\"#\" rel=\"nofollow\">\n\t\t\t\t\t<span class=\"wd-action-icon\">\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b7fe3fe e-con-full e-flex e-con e-child\" data-id=\"b7fe3fe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d87b97 elementor-widget elementor-widget-wd_text_block\" data-id=\"0d87b97\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;highlighted_vertical_offset&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h2 data-start=\"0\" data-end=\"35\">Refunds &amp; Returns Policy (Nestie)<\/h2>\n<h5 data-start=\"37\" data-end=\"72\"><strong data-start=\"37\" data-end=\"54\">Last updated:<\/strong> December 18, 2025<\/h5>\n<p data-start=\"74\" data-end=\"209\">This Refunds &amp; Returns Policy applies to purchases made from Nestie. By placing an order, you acknowledge and agree to the terms below.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5214274 elementor-widget elementor-widget-wd_text_block\" data-id=\"5214274\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;highlighted_vertical_offset&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h2 data-start=\"216\" data-end=\"240\">1) Return Eligibility<\/h2>\n<p data-start=\"242\" data-end=\"355\">All returns must meet <strong data-start=\"264\" data-end=\"273\">every<\/strong> requirement below. If any requirement is not met, the return will be <strong data-start=\"343\" data-end=\"354\">refused<\/strong>.<\/p>\n<p data-start=\"357\" data-end=\"377\"><strong data-start=\"357\" data-end=\"375\">Return window:<\/strong><\/p>\n<ul data-start=\"378\" data-end=\"519\">\n<li data-start=\"378\" data-end=\"519\">\n<p data-start=\"380\" data-end=\"519\">Return requests must be submitted and approved, and the item must be <strong data-start=\"346\" data-end=\"417\">shipped (postmarked) within fourteen (14) days of the delivery date<\/strong> (as confirmed by the carrier\u2019s tracking).<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"521\" data-end=\"574\"><strong data-start=\"521\" data-end=\"548\">Condition requirements:<\/strong><br data-start=\"548\" data-end=\"551\" \/>Returned items must be:<\/p>\n<ul data-start=\"575\" data-end=\"834\">\n<li data-start=\"575\" data-end=\"639\">\n<p data-start=\"577\" data-end=\"639\"><strong data-start=\"577\" data-end=\"605\">New, unused, uninstalled<\/strong>, and in <strong data-start=\"614\" data-end=\"627\">resalable<\/strong> condition<\/p>\n<\/li>\n<li data-start=\"640\" data-end=\"754\">\n<p data-start=\"642\" data-end=\"754\">In <strong data-start=\"645\" data-end=\"667\">original packaging<\/strong>, including all inserts, manuals, accessories, parts, hardware, and promotional items<\/p>\n<\/li>\n<li data-start=\"755\" data-end=\"834\">\n<p data-start=\"757\" data-end=\"834\">Free of damage, wear, markings, odors, debris, or signs of use\/installation<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"836\" data-end=\"1041\">Nestie will inspect every return upon arrival. Items that arrive used, installed, incomplete, repackaged improperly, or damaged in return transit will be refused and\/or sent back at the customer\u2019s expense.<\/p>\n<h2 data-start=\"1048\" data-end=\"1115\">2) RMA Required, Returns Without Authorization Are Not Accepted<\/h2>\n<p data-start=\"1117\" data-end=\"1199\">All returns require a <strong data-start=\"1139\" data-end=\"1181\">Return Merchandise Authorization (RMA)<\/strong> issued by Nestie.<\/p>\n<ul data-start=\"1201\" data-end=\"1356\">\n<li data-start=\"1201\" data-end=\"1268\">\n<p data-start=\"1203\" data-end=\"1268\">Do <strong data-start=\"1206\" data-end=\"1213\">not<\/strong> send items back without receiving an RMA in writing.<\/p>\n<\/li>\n<li data-start=\"1269\" data-end=\"1356\">\n<p data-start=\"1271\" data-end=\"1356\">Unauthorized returns may be rejected, returned to sender, or held pending resolution.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1358\" data-end=\"1551\">To request an RMA, contact Nestie Support with your order number and reason for return:<br data-start=\"1445\" data-end=\"1448\" \/><strong data-start=\"1448\" data-end=\"1458\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1459\" data-end=\"1477\">support@nestie.com<\/a><br data-start=\"1500\" data-end=\"1503\" \/><strong data-start=\"1503\" data-end=\"1513\">Phone:<\/strong> (416) 819-9998<\/p>\n<p data-start=\"1553\" data-end=\"1634\">Return addresses vary by product and warehouse and will be provided with the RMA.<\/p>\n<h2 data-start=\"1641\" data-end=\"1701\">3) Return Shipping, Risk of Loss, and Packaging Standards<\/h2>\n<p data-start=\"1703\" data-end=\"1870\"><strong data-start=\"1703\" data-end=\"1755\">Return shipping is the customer\u2019s responsibility<\/strong> unless the return is due to a confirmed Nestie error (e.g., wrong item shipped) or a verified damage\/defect claim.<\/p>\n<ul data-start=\"1872\" data-end=\"2142\">\n<li data-start=\"1872\" data-end=\"1930\">\n<p data-start=\"1874\" data-end=\"1930\">Returns must be shipped using a <strong data-start=\"1906\" data-end=\"1927\">trackable service<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1931\" data-end=\"2022\">\n<p data-start=\"1933\" data-end=\"2022\">Nestie strongly recommends <strong data-start=\"1960\" data-end=\"1973\">insurance<\/strong> on all returns, particularly high-value items.<\/p>\n<\/li>\n<li data-start=\"2023\" data-end=\"2142\">\n<p data-start=\"2025\" data-end=\"2142\">The customer is responsible for the item until it is received and signed for by Nestie (or our authorized warehouse).<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2144\" data-end=\"2318\">Items must be packaged to prevent damage in transit. If an item is returned in non-original packaging or insufficient packaging, and damage occurs, the return will be denied.<\/p>\n<h2 data-start=\"2325\" data-end=\"2400\">4) Freight, Oversized, and Curbside Deliveries \u2014 Inspection Is Mandatory<\/h2>\n<p data-start=\"2402\" data-end=\"2491\">For freight\/oversized deliveries, the customer is responsible for inspection at delivery.<\/p>\n<ul data-start=\"2493\" data-end=\"2821\">\n<li data-start=\"2493\" data-end=\"2565\">\n<p data-start=\"2495\" data-end=\"2565\">Inspect the outer packaging <strong data-start=\"2523\" data-end=\"2541\">before signing<\/strong> the delivery receipt.<\/p>\n<\/li>\n<li data-start=\"2566\" data-end=\"2679\">\n<p data-start=\"2568\" data-end=\"2679\">If there is visible damage, you must <strong data-start=\"2605\" data-end=\"2640\">note it on the delivery receipt<\/strong> and take photos <strong data-start=\"2657\" data-end=\"2676\">before unboxing<\/strong>.<\/p>\n<\/li>\n<li data-start=\"2680\" data-end=\"2821\">\n<p data-start=\"2682\" data-end=\"2821\">If damage is discovered after delivery, you must notify Nestie immediately with clear photos of the packaging, shipping label, and product.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2823\" data-end=\"2948\">Failure to inspect or to document damage at delivery may result in the claim being denied by the carrier and\/or manufacturer.<\/p>\n<p data-start=\"2823\" data-end=\"2948\">For more information on shipping and delivery read our <a href=\"https:\/\/nestie.com\/en-ca\/shipping-policy\/\">shipping policy.<\/a><\/p>\n<h2 data-start=\"2955\" data-end=\"2993\">5) Refunds and Processing Timelines<\/h2>\n<p data-start=\"2995\" data-end=\"3120\">Once an approved return is received, it will be inspected. If it passes inspection, Nestie will issue the appropriate refund.<\/p>\n<p data-start=\"3122\" data-end=\"3144\"><strong data-start=\"3122\" data-end=\"3142\">Processing time:<\/strong><\/p>\n<ul data-start=\"3145\" data-end=\"3256\">\n<li data-start=\"3145\" data-end=\"3256\">\n<p data-start=\"3147\" data-end=\"3256\">Please allow <strong data-start=\"3160\" data-end=\"3225\">up to fourteen (14) days from the date the return is received<\/strong> for inspection and processing.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3258\" data-end=\"3278\"><strong data-start=\"3258\" data-end=\"3276\">Refund method:<\/strong><\/p>\n<ul data-start=\"3279\" data-end=\"3491\">\n<li data-start=\"3279\" data-end=\"3351\">\n<p data-start=\"3281\" data-end=\"3351\">Refunds are issued to the <strong data-start=\"3307\" data-end=\"3334\">original payment method<\/strong> when possible.<\/p>\n<\/li>\n<li data-start=\"3352\" data-end=\"3491\">\n<p data-start=\"3354\" data-end=\"3491\">Your bank\/card issuer may take additional time to post the credit. Nestie is not responsible for delays caused by financial institutions.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3493\" data-end=\"3522\"><strong data-start=\"3493\" data-end=\"3520\">Non-refundable charges:<\/strong><\/p>\n<ul data-start=\"3523\" data-end=\"3726\">\n<li data-start=\"3523\" data-end=\"3726\">\n<p data-start=\"3525\" data-end=\"3726\">Original shipping fees, delivery surcharges, expedited shipping, white-glove services, and handling fees are <strong data-start=\"3634\" data-end=\"3652\">non-refundable<\/strong>, unless required by law or the return is due to a confirmed Nestie error.<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"3733\" data-end=\"3754\">6) Restocking Fees<\/h2>\n<p data-start=\"3756\" data-end=\"3870\">Unless the return is due to a confirmed Nestie error, returns may be subject to a <strong data-start=\"3838\" data-end=\"3869\">restocking fee of up to 35%<\/strong>.<\/p>\n<p data-start=\"3872\" data-end=\"4096\">Restocking fees may apply due to inspection, repackaging, warehouse handling, and manufacturer return charges. For freight and oversized items, restocking fees are common and may be higher due to carrier and warehouse costs.<\/p>\n<h2 data-start=\"4103\" data-end=\"4118\">7) Exchanges<\/h2>\n<p data-start=\"4120\" data-end=\"4218\">Exchanges are not guaranteed and are subject to product availability and manufacturer constraints.<\/p>\n<p data-start=\"4220\" data-end=\"4247\">If an exchange is approved:<\/p>\n<ul data-start=\"4248\" data-end=\"4407\">\n<li data-start=\"4248\" data-end=\"4307\">\n<p data-start=\"4250\" data-end=\"4307\">The original item must satisfy all return requirements.<\/p>\n<\/li>\n<li data-start=\"4308\" data-end=\"4407\">\n<p data-start=\"4310\" data-end=\"4407\">Any price difference, shipping, or handling costs must be paid before the replacement is shipped.<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"4414\" data-end=\"4453\">8) Non-Returnable \/ Final Sale Items<\/h2>\n<p data-start=\"4455\" data-end=\"4617\">The following items are <strong data-start=\"4479\" data-end=\"4495\">not eligible<\/strong> for return, exchange, or refund unless required by law or unless the item is defective\/damaged and the claim is verified:<\/p>\n<ul data-start=\"4619\" data-end=\"5004\">\n<li data-start=\"4619\" data-end=\"4655\">\n<p data-start=\"4621\" data-end=\"4655\"><strong data-start=\"4621\" data-end=\"4647\">Final sale \/ clearance<\/strong> items<\/p>\n<\/li>\n<li data-start=\"4656\" data-end=\"4678\">\n<p data-start=\"4658\" data-end=\"4678\"><strong data-start=\"4658\" data-end=\"4670\">Open-box<\/strong> items<\/p>\n<\/li>\n<li data-start=\"4679\" data-end=\"4747\">\n<p data-start=\"4681\" data-end=\"4747\">Items that have been <strong data-start=\"4702\" data-end=\"4745\">installed, used, modified, or assembled<\/strong><\/p>\n<\/li>\n<li data-start=\"4748\" data-end=\"4824\">\n<p data-start=\"4750\" data-end=\"4824\">Items returned <strong data-start=\"4765\" data-end=\"4795\">without original packaging<\/strong> or with missing components<\/p>\n<\/li>\n<li data-start=\"4825\" data-end=\"4949\">\n<p data-start=\"4827\" data-end=\"4949\">Items designated as <strong data-start=\"4847\" data-end=\"4890\">special order, custom, or made-to-order<\/strong> (where stated on the product page or order confirmation)<\/p>\n<\/li>\n<li data-start=\"4950\" data-end=\"5004\">\n<p data-start=\"4952\" data-end=\"5004\">Any item returned outside the 14-day return window<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"5006\" data-end=\"5088\">Nestie reserves the right to determine eligibility and the appropriate resolution.<\/p>\n<h2 data-start=\"5095\" data-end=\"5139\">9) Damaged, Defective, or Incorrect Items<\/h2>\n<p data-start=\"5141\" data-end=\"5255\">If you receive an item that is damaged, defective, or incorrect, you must contact Nestie Support immediately with:<\/p>\n<ul data-start=\"5256\" data-end=\"5395\">\n<li data-start=\"5256\" data-end=\"5272\">\n<p data-start=\"5258\" data-end=\"5272\">Order number<\/p>\n<\/li>\n<li data-start=\"5273\" data-end=\"5301\">\n<p data-start=\"5275\" data-end=\"5301\">Description of the issue<\/p>\n<\/li>\n<li data-start=\"5302\" data-end=\"5348\">\n<p data-start=\"5304\" data-end=\"5348\">Photos\/videos showing the damage or defect<\/p>\n<\/li>\n<li data-start=\"5349\" data-end=\"5395\">\n<p data-start=\"5351\" data-end=\"5395\">Photos of the packaging and shipping label<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"5397\" data-end=\"5592\">Nestie will review the claim and determine the appropriate resolution, which may include replacement parts, exchange, repair, or refund, depending on manufacturer policies and stock availability.<\/p>\n<h2 data-start=\"5599\" data-end=\"5613\">10) Contact<\/h2>\n<p data-start=\"5615\" data-end=\"5784\">For RMA requests, claim submissions, or questions:<br data-start=\"5665\" data-end=\"5668\" \/><strong data-start=\"5668\" data-end=\"5686\">Nestie Support<\/strong><br data-start=\"5686\" data-end=\"5689\" \/><strong data-start=\"1448\" data-end=\"1458\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1459\" data-end=\"1477\">support@nestie.com<\/a><br data-start=\"1500\" data-end=\"1503\" \/><strong data-start=\"1503\" data-end=\"1513\">Phone:<\/strong> (416) 819-9998<\/p>\n<p data-start=\"5615\" data-end=\"5784\">View our <a href=\"https:\/\/nestie.com\/en-ca\/contact-us\/\">contact us page<\/a> for other enquiries.\u00a0<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e490fb3 elementor-widget elementor-widget-wd_text_block\" data-id=\"e490fb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;highlighted_vertical_offset&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h2 data-start=\"2383\" data-end=\"2398\">Refund and Returns FAQs<\/h2>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7766bb elementor-widget elementor-widget-wd_accordion\" data-id=\"c7766bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-default wd-border-off wd-titles-left wd-opener-pos-right wd-opener-style-arrow\" data-state=\"all_closed\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"0\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tDo I need an RMA to return an item?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Yes.\u00a0<strong data-start=\"1050\" data-end=\"1107\">An RMA is required for all returns without exception.<\/strong>\u00a0Returns sent without an RMA may be refused, returned to sender, or held pending resolution. Contact Nestie Support with your order number and return reason to request approval and receive the correct return address.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"1\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat condition must the item be in to qualify for a return?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Items must be returned\u00a0<strong data-start=\"1417\" data-end=\"1473\">new, unused, uninstalled, and in resalable condition<\/strong>, in\u00a0<strong data-start=\"1478\" data-end=\"1500\">original packaging<\/strong>, with all accessories, manuals, hardware, and inserts. Any sign of use\/installation, missing components, or packaging that does not protect the product in transit may result in the return being denied and\/or sent back at the customer\u2019s expense.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"2\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWho pays for return shipping, and what shipping method is required?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Unless the return is due to a confirmed Nestie error or a verified defect\/damage claim,\u00a0<strong data-start=\"1912\" data-end=\"1973\">the customer is responsible for all return shipping costs<\/strong>. Returns must be shipped using a\u00a0<strong data-start=\"2007\" data-end=\"2028\">trackable service<\/strong>. Insurance is strongly recommended for high-value items. The customer remains responsible for the item until it is received and signed for by Nestie (or our authorized warehouse).<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"3\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tAre there restocking fees?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Yes. Approved returns that are not due to a Nestie error may be subject to a\u00a0<strong data-start=\"2323\" data-end=\"2354\">restocking fee of up to 35%<\/strong>. This helps cover inspection, handling, repackaging, and manufacturer return charges. Freight and oversized items often incur higher processing costs and may be assessed higher fees where applicable.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"4\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat if my item arrives damaged, defective, or incorrect, especially freight deliveries?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>For freight\/oversized deliveries, inspection is mandatory.\u00a0<strong data-start=\"3192\" data-end=\"3229\">Inspect packaging before signing.<\/strong>\u00a0If damage is visible, note it on the delivery receipt and take photos before unboxing. If the item is damaged, defective, or incorrect, contact Nestie Support immediately with your order number, a description of the issue, and clear photos\/videos of the product, packaging, and shipping label. Claims may be denied if damage is not documented properly or if reporting is delayed.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5c6f003 e-con-full e-flex e-con e-child\" data-id=\"5c6f003\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7263e7b e-con-full e-flex e-con e-child\" data-id=\"7263e7b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a99674 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"8a99674\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;highlighted_vertical_offset&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Shipping &amp; Delivery<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>We offer fast, trackable shipping straight to your door. Review our processing times, delivery options, oversized-item guidelines and white-glove services to see exactly how your order will arrive safely and on schedule.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-204d33b elementor-widget elementor-widget-wd_button\" data-id=\"204d33b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-round btn-size-default btn-icon-pos-right\"  href=\"https:\/\/nestie.com\/en-ca\/shipping-policy\/\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tView Shipping Policy\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-706419b e-con-full e-flex e-con e-child\" data-id=\"706419b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0cd552 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"c0cd552\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;highlighted_vertical_offset&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Returns &amp; Refunds<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>Changed your mind or something not quite right? Learn how to start a return, request an exchange or refund, and review eligibility, timelines and any restocking fees, so you can shop with Nestie confidently.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19bf0d5 elementor-widget elementor-widget-wd_button\" data-id=\"19bf0d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-round btn-size-default btn-icon-pos-right\"  href=\"https:\/\/nestie.com\/en-ca\/refund_returns\/\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tView Returns Policy\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Term &amp; Conditions Shipping Policy Refund and Returns Payment Methods Cookie Policy Safety &amp; Recall Accessibility Disclaimer Show<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.8 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Return Eligibility, RMAs &amp; Refund Timelines | Nestie Canada<\/title>\n<meta name=\"description\" content=\"Review Nestie\u2019s returns and refunds policy. Returns must be authorized with an RMA and shipped within 14 days of delivery. Learn eligibility rules, restocking fees, and refund timelines.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nestie.com\/en-ca\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns\" \/>\n<meta property=\"og:description\" content=\"Review Nestie\u2019s returns and refunds policy. Returns must be authorized with an RMA and shipped within 14 days of delivery. 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