Payment Methods

Yes, Nestie accepts Wire Transfer, EFT, and Pre-Authorized Debit (PAD) for approved larger orders and select project/trade purchases. These methods aren’t always shown as a standard checkout button because they’re typically arranged directly with our team and may require basic verification and documentation.

Here’s how it usually works:

1. Contact Nestie Support with your cart details, quote, or order reference (and let us know your preferred method: Wire / EFT / PAD).

2. We confirm eligibility and provide the appropriate payment instructions and required forms (PAD may require an authorization form and banking details, handled securely).

3. Once payment is received (or the PAD schedule is confirmed), we proceed with order processing and fulfillment according to your product timelines.

Bank transfers can take processing time depending on your bank and whether the transfer is domestic or international. Your bank may also charge a fee for wire transfers. If you’re working with deadlines (install dates, contractor schedules, event dates), let us know—we’ll help you choose the option that best matches your timeline.

If financing is available for your cart, you’ll see Affirm during checkout. Selecting Affirm allows you to apply and view payment plan options (terms, monthly payment amounts, and any applicable interest) before you commit. This can be a great option when you’re investing in premium items and want to keep cash flow flexible.

A few important notes:

• Approval is determined by Affirm, and eligibility may depend on your profile and purchase details.

• Terms and rates vary, and the exact plan options will be shown during the Affirm flow.

• Financing availability can depend on minimum/maximum cart thresholds, product eligibility, and your location.

• If your order includes multiple shipments (or custom/pre-order items), the way the transaction is captured can vary depending on the financing provider’s process.

If you have any questions before placing an order, especially for larger projects—our team can help you confirm whether financing is likely to be available and whether it’s the best option for your timeline.

Yes, Nestie takes payment security seriously. Payments are processed using secure, encrypted checkout technology and trusted payment partners to help protect your information at every step. We do not store sensitive card details on our servers, and we follow strict internal practices designed to reduce fraud risk and protect customer data.

For high-value orders or bank-payment requests (wire/EFT/PAD), we may also perform additional verification to ensure payment instructions are sent to the correct party and to reduce the risk of unauthorized transactions.

If you ever receive an email or message claiming to be Nestie that includes unexpected payment instructions, treat it as suspicious and contact our team directly through our official support channels. We’re always happy to confirm legitimate payment details and help you checkout safely.

Payment failures can happen for totally normal reasons—card limits, bank security blocks, billing address mismatches, or automated fraud prevention systems. If a payment is declined, the fastest fix is usually one of the following:

• Confirm your billing address matches what your bank has on file

• Contact your bank to approve the transaction (especially common for high-value orders)

• Try another supported payment method (PayPal can sometimes be quicker for large purchases)

• For larger purchases, request wire transfer, EFT, or PAD so you’re not constrained by card limits

In some cases, our system (or the payment processor) may temporarily hold the order for verification to protect customers from unauthorized purchases. If that happens, we’ll guide you through the next steps so your order can move forward smoothly. Nestie never asks for sensitive details like a full card number over email—if anything feels off, contact our support team directly.

Yes, Nestie can provide a formal quote or invoice for larger purchases, design projects, or trade orders. This is especially helpful if you need internal approval, budgeting, or procurement documentation before payment is released.

For qualifying orders, we can also support Purchase Order (PO) workflows. Typically, that means:

• You share your PO details (company name, billing address, contact, shipping destination, project reference, and items requested).

• We confirm pricing, availability, lead times, and shipping requirements.

• We issue an invoice aligned to your PO so payment can be made via wire transfer, EFT, or PAD (or another approved method).

Because PO processes vary by organization, our team will outline the steps clearly and confirm what’s needed to keep your order moving without delays, especially for time-sensitive or made-to-order items.

Nestie Inc. is the payment processing company name for purchases made on Nestie.com and our family of retail brands, including Fireplace Junction, Toronto Patio Heater, Outdoor Kitchen Supplies, Grand Lighting, Prime Home Society, and Toronto Air Systems. Depending on your bank, the charge may appear as “Nestie Inc.” rather than the specific store name. If you recently purchased from any of these websites or visited one of our retail stores, this is normal. You can view our retail stores here: https://www.nestie.com/en-ca/our-retail-stores/. If you need help confirming a transaction, contact our support team with the transaction date and amount, and we will help locate the related order or receipt.